LAST UPDATED: 22 January 2026
EFFECTIVE FROM: 22 January 2026
1. INTRODUCTION
Welcome to Intetic Escape (operating at https://www.inteticescape.com, “we”, “us”, “our”). We operate VR Escape Rooms where users can book experiences online. This Privacy Policy explains how we collect, use, disclose and store personal data when you visit our website, make a booking, and interact with our services. We are committed to protecting your privacy and handling your information in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) and any local data protection regulations.
2. DATA COLLECTED
We may collect the following categories of information:
PERSONAL DATA YOU VOLUNTERILY PROVIDE
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Name
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Email address
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Phone number
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Other contact information needed to manage your booking
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Booking details including date/time, number of players, selected room
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Transaction information (transaction ID, amount, date) from our bank / payment processor once payment is completed.
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AUTOMATICALLY COLLECTED DATA
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Cookies and similar technologies used when you browse our website (see Section 4)
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Usage data such as your IP address, browser type, device type, pages visited, referral source, timestamps, and how you use our site
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Device or session identifiers as needed for the website operation and analytics
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PURCHASE DATA
We do not collect or store your credit-card information. All payment card details are processed by our external bank/payment provider.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.
4. COOKIES & TRACKING TECHNOLOGIES
When you visit our website, we and our third-party service providers may place cookies and similar technologies on your device. These help us improve your experience, secure the site, and collect analytics.
We use the following categories of cookies:
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Essential cookies: Necessary for site operation (e.g., session cookies, basket cookies)
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Functional / preference cookies: To remember your settings or preferences
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Analytics cookies: To gather aggregated usage information (via Google Analytics or similar)
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You can manage or disable cookies via our cookie-consent banner or your browser settings. Note: if you disable essential cookies, some parts of the website or booking process may not work properly.
5. WHY WE PROCESS YOUR DATA & LEGAL BASIS
We process your personal data for the following purposes and legal bases:
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To fulfil a contract / booking you enter with us (e.g., confirms your room, number of players, date/time) — legal basis: contract
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To process payments and verify bookings — legal basis: contract or legitimate interest
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To send you booking confirmations, reminders, and service–related communications — legal basis: legitimate interest
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To comply with legal or regulatory obligations (e.g., accounting, record-keeping) — legal basis: legal obligation
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To analyze website usage and improve our service — legal basis: legitimate interest
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Where required (e.g., marketing emails), with your consent — legal basis: consent
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To ensure security, fraud detection and prevention — legal basis: legitimate interest
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6. THIRD PARTY ACCESS TO YOUR DATA
We may share or disclose your personal data in the following circumstances:
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With our payment processor (our bank) to complete the transaction. They process payment card details (but we do not access or store those card details).
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With service providers acting on our behalf (e.g., email service, analytics provider, CRM system). They are processors and bound by data-protection agreements.
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When required by law or to comply with a legal obligation (e.g., court order, crime investigation)
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In the event of a business sale, merger or reorganisation – data may be transferred (but you will be informed)
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7. HOW LONG WE RETAIN YOUR DATA
When you submit any kind of data, such as an email form and/or comments, their metadata is retained until (and if) you request us to remove it. We use this data to recognize you and to be able to respond, send reminders, marketing messages (if you consent), and/or automatically approve your comments instead of holding them for manual review.
While booking we store the personal information you provide in your user profile. You can request from us to delete your personal information at any time.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration or disclosure. These measures as we said include encryption, access controls, staff training, regular reviews and backups. Despite our efforts, no system is perfectly secure and we cannot guarantee zero risk, but we follow industry best practices.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have any data on our side, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Therefore, it is the intent of Intetic Escape to comply with the General Data Protection Regulation.
10. THIRD PARTY WEBSITES
Intetic Escape may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Intetic Escape, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Intetic Escape bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Intetic Escape, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or processing practices. When we do so, we will revise the “Last updated” date at the top. If a change is material, we may notify you via email or a prominent notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact:
Intetic Escape
Blvd. Vidoe Smilevski Bato No. 8/5, 1000 Skopje, Macedonia (Lisa Center, 1st floor)
Email: escape@intetic.com
Phone: +389 71 270 009
